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O2C Post-Implementation Checklist
A fully editable post-implementation audit workbook for Order-to-Cash deployments (HighRadius, Billtrust, Esker, Oracle, SAP, NetSuite and more). 250+ checklist items across 10 functional categories, with a Master Dashboard for gap-resolution tracking and a Gap Financial Summary to quantify recovery and build the ROI business case for leadership. Includes Company Setup, an Implementation Phase indicator, priority legend (Critical / High / Standard / Ongoing), status workflow (Resolved, In Progress, At Risk, Gap Identified, Not Applicable, Under Review), owner assignment and target resolution dates. Authored by LS Financial Management Group.
What's included
- Start Here setup + phase indicator
- Master Dashboard for gap tracking
- 1 — System Performance audit
- 2 — ERP Integration audit
- 3 — Cash Application audit
- 4 — Collections & Dunning audit
- 5 — Dispute & Deduction audit
- 6 — Reporting & Analytics audit
- 7 — User Adoption audit
- 8 — Vendor Accountability audit
- 9 — AI & Automation audit
- 10 — Strategic Optimization audit
- Gap Financial Summary (ROI business case)
- 250+ checklist items, fully editable
Preview
A snippet of the actual file contents — full version included with purchase.
Start Here.xlsx
| O2C POST-IMPLEMENTATION CHECKLIST | |||
| LS Financial Management Group | 250+ Items | 10 Categori | |||
| www.lsfinancialmanagement.com | lsfinancialmanage@outlook. | |||
| COMPANY SETUP | |||
| Company Name | |||
| O2C Software Platform | |||
| Go-Live Date | |||
| Days Since Go-Live | 2026-06-08 00:00:00 | ||
| Assessment Date |
Master Dashboard.xlsx
| POST-IMPLEMENTATION GAP RESOLUTION DASHBOARD | |||||
| Company: | Platform: | Go-Live: 01/00/1900 | |||
| OVERALL PROGRESS BY CATEGORY | |||||
| Category | Total Items | Gap Identified | In Progress | At Risk | Resolved |
| 1. System Performance & Configuration | 25 | 25 | 0 | 0 | 0 |
| 2. ERP Integration | 25 | 25 | 0 | 0 | 0 |
| 3. Cash Application | 25 | 25 | 0 | 0 | 0 |
| 4. Collections & Dunning | 25 | 25 | 0 | 0 | 0 |
| 5. Dispute & Deduction | 25 | 25 | 0 | 0 | 0 |
1-System Performance.xlsx
| CATEGORY 1 — SYSTEM PERFORMANCE AND CONFIGURATION GAPS (25 I | |||||
| The first 30 days post-go-live reveal every gap between what | |||||
| # | Priority | Checklist Item / Gap to Audit | Status | Owner | Target Resolution Date |
| 1 | CRITICAL | Audit actual system match rate vs. contracted/demo rate — do | Gap Identified | ||
| 2 | CRITICAL | Identify all functions shown in demo that are NOT active in | Gap Identified | ||
| 3 | CRITICAL | Audit all batch processing cycles — identify functions runni | Gap Identified | ||
| 4 | CRITICAL | Document all manual processes rebuilt by AR team since go-li | Gap Identified | ||
| 5 | CRITICAL | Compare go-live date to contractual commitment — if delayed, | Gap Identified | ||
| 6 | HIGH | Audit all dunning communications — are emails sending from c | Gap Identified | ||
| 7 | HIGH | Audit cash application match rate for each payment type: ACH | Gap Identified |
2-ERP Integration.xlsx
| CATEGORY 2 — ERP INTEGRATION GAPS (25 Items) | |||||
| ERP integration gaps are the most common and most expensive | |||||
| # | Priority | Checklist Item / Gap to Audit | Status | Owner | Target Resolution Date |
| 1 | CRITICAL | Audit real-time vs. batch data flow between O2C software and | Gap Identified | ||
| 2 | CRITICAL | Identify all data fields present in ERP that are NOT flowing | Gap Identified | ||
| 3 | CRITICAL | Identify all O2C software outputs that are NOT posting back | Gap Identified | ||
| 4 | CRITICAL | Test credit hold status synchronization: when O2C applies a | Gap Identified | ||
| 5 | CRITICAL | Test payment posting: when O2C applies a payment, does ERP s | Gap Identified | ||
| 6 | HIGH | Audit AR aging data synchronization: is the AR aging in O2C | Gap Identified | ||
| 7 | HIGH | Audit customer master synchronization: when new customers or | Gap Identified |