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Disputes
Dispute Resolution Playbook
Root-cause framework, SLA model, and recovery scripts that cut dispute cycle time in half.
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LS FINANCIAL MANAGEMENT GROUP
Dispute Resolution Playbook
Root-cause framework, SLA model, and recovery scripts that cut dispute cycle time in half
Order-to-Cash Operator Series
Authored by LS Financial Management Group
Overview
This playbook is the operator framework used by LS Financial Management Group to cut dispute cycle time in half and improve recovery rates by 8–12 percentage points. It covers root-cause classification, SLA discipline, owner routing, recovery scripts, and the metrics that prove the impact to leadership.
Who this is for
AR managers building or rebuilding a dispute function.
Controllers preparing for ERP or AR platform implementation.
Operators tasked with reducing past-due balance driven by disputes.
1 — Root-Cause Taxonomy
Every dispute must be coded to exactly one primary root cause. Sub-causes are optional. Avoid 'Other' — it hides systemic issues.
Code
Root cause
Typical owner
PRC
Pricing / contract mismatch